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Technology Support

Chromebook Audio/Video Trouble Shooting

Click the file below for tips on resolving Chromebook audio/video issues.

How to Request a Device

Devices will be distributed to students within the first month of school. 

Parents can now complete the device checkout process through the Parent Portal. Or you can log on to device.lausd.net

Report other tech issue

Click the button below to submit a tech issue to the Overland office staff. Once your request has been received, you will be contacted by the office for next steps.

If your issue is unable to be resolved, you can contact LAUSD ITD at:

(213) 241-5200

Reset Student Account Password

Click the link to reset your child's account password. You will need your child's email address, birthdate and district ID number: Reset Password

How to Connect Google Drive to Schoology Account

Click the link to view steps on resolving Google Drive - Schoology Connection issues: Google Drive Troubleshooting

Not receiving school emails or texts?

If you are not receiving Overland emails or text messages, please first confirm that we have your updated email address and preferred phone number in our system by calling the main office at (310) 838-7308. 

If this has been confirmed and you are still not receiving messages, you may have accidentally opted out. Please see the steps below:

  • For opted out phones-call 855 502-7867 from the phone which has been opted out.
  • For opted out text messages-text START LAUSD to 91841.
  • For opted out emails-please contact the Blackboard Connect Office proving the email address that has been opted out: paul.ishimaru@lausd.net
  • Ensure that the school's phone number is not blocked on the parent's/employee's phone.  This may falsely result is the delivery status showing answering machine. 
  • Ensure that the email address (email@blackboard.com) is not blocked or treated as junk or SPAM.  The parent/employee should refer to their email provider (gmail, yahoo, aol) on how to "Whitelist" the email address to ensure it is not being blocked.
  • Once the above steps have been performed, the school can send a test message to the parent/employee to confirm that the deliveries are successful.

*Disclosure

Los Angeles Unified uses a District-wide notification system called Blackboard Connect to personally communicate with parents and employees regarding emergency situations, attendance, school events, and other important issues impacting you and your child. The Blackboard Connect service allows us to send personalized voice messages to your family’s home, work, or cell phones, and also contact you through email, SMS text messaging and social networks.

Parents/Guardians and employees can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from the District.

If you are experiencing issues with the messaging program you can reply with the keyword "HELP" for more assistance, or you can get help directly at 877-090-2581.

Carriers are not liable for delayed or undelivered messages. Parents and guardians are responsible for the cost of text messages.  Message and data rates may apply for any messages sent to you from us and to us from you. Text messages are sent frequently throughout the school year. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

If you have any questions regarding privacy, please read our privacy policy: https://help.blackboard.com/Privacy_Statement If you have any questions regarding use, please read our Terms of Use: https://help.blackboard.com/Terms_of_Use