Technology Support
Chromebook Audio/Video Trouble Shooting
Click the file below for tips on resolving Chromebook audio/video issues.
How to Request a Device
Devices will be distributed to students within the first month of school for school use.
If you would like to request a device for home use, submit a request at device.lausd.net
Reset Student Account Password
Click the link to reset your child's account password. You will need your child's email address, birthdate and district ID number: Reset Password
How to Connect Google Drive to Schoology Account
Click the link to view steps on resolving Google Drive - Schoology Connection issues: Google Drive Troubleshooting
Not receiving school emails or texts?
If you are not receiving Overland emails or text messages, please first confirm that we have your updated email address and preferred phone number in our system by calling the main office at (310) 838-7308.
If this has been confirmed and you are still not receiving messages, you may have accidentally opted out. Please see the steps below:
- For opted out phones-call 855 502-7867 from the phone which has been opted out.
- For opted out text messages-text START LAUSD to 91841.
- For opted out emails-please contact the Blackboard Connect Office proving the email address that has been opted out: [email protected]
- Ensure that the school's phone number is not blocked on the parent's/employee's phone. This may falsely result is the delivery status showing answering machine.
- Ensure that the email address ([email protected]) is not blocked or treated as junk or SPAM. The parent/employee should refer to their email provider (gmail, yahoo, aol) on how to "Whitelist" the email address to ensure it is not being blocked.
- Once the above steps have been performed, the school can send a test message to the parent/employee to confirm that the deliveries are successful.
*Disclosure
Los Angeles Unified uses a District-wide notification system called Blackboard Connect to personally communicate with parents and employees regarding emergency situations, attendance, school events, and other important issues impacting you and your child. The Blackboard Connect service allows us to send personalized voice messages to your family’s home, work, or cell phones, and also contact you through email, SMS text messaging and social networks.
Parents/Guardians and employees can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from the District.
If you are experiencing issues with the messaging program you can reply with the keyword "HELP" for more assistance, or you can get help directly at 877-090-2581.
Carriers are not liable for delayed or undelivered messages. Parents and guardians are responsible for the cost of text messages. Message and data rates may apply for any messages sent to you from us and to us from you. Text messages are sent frequently throughout the school year. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy: https://help.blackboard.com/Privacy_Statement If you have any questions regarding use, please read our Terms of Use: https://help.blackboard.com/Terms_of_Use